Our number one goal is to have your back better than any other brand, not just when you purchase, but as long as you need us after.
Lifetime Craftsmanship Warranty
If your glasses straps ever have an issue that is our fault such as a manufacturing defect or a problem that should not occur with normal use, we will replace your pair at ABSOLUTELY NO COST to you FOR LIFE just email us at email@example.com or call 855.773.2779.
There are no limits as to how many times a pair can be replaced under this warranty because we want to make any craftsmanship issue right.
Lost & Broken Replacements (pay S+H fee only. Can be used up to 2 times per pair purchased)
We understand that sometimes when you’re out in nature doing your favorite activities or simply taking in life, straps can quickly get lost or broken. The good news is, if this ever happens to your Luxe Performance straps, simply let us know and we’ll replace them for FREE (up to 2 replacements only). All you have to do is pay a small shipping & handling fee and we’ll take care of the rest for you!
Coverage for Lost or Broken straps can be made for the same style/color if supplies are available. If the style you request is sold out, you will have the option to be placed on pre-order if the style will be returning or to choose a different style within the same series.
The price for Shipping and Handling of each replacement pair is $2.99. This is an estimated, flat cost to assist us in fulfilling all replacements. It is subject to change but we work hard to keep it as low as possible.
To request a replacement, just email us your name from the order and the style/color of the pair you would like to replace. We will provide you with a link to pay for the Shipping and Handling. Once you pay, we will ship your replacement and have you back in business.
Each pair can be replaced up to twice under the Lost/Broken warranty. After that, we'll ask that you buy the next one to make sure we can continue to offer such a strong warranty.
A few exceptions: The warranty only covers orders through luxeperformance.us, our official Amazon listings, and approved retailers - thereby excluding other re-sellers.